We undertake to:

• Treat you with respect and courtesy at all times.
• Provide you with advice and treatment in a timely manner.
• Help you make decisions about your health by treating you as an equal.
• Discuss what treatment is available and refer you on to other experts where necessary.
• Act as your advocate and guide through health and social services.
• Maintain confidentiality in what we discuss and the records we keep on your behalf.
• Keep up to date with developments in health care by continuing to learn.

In return we ask you to:

• Keep your appointment, or let us know as soon as possible if you can”t.
• Only use the out-of-hours services in an emergency.
• Be nice to our staff! They do their best for you and respond very well to “please” and “thank you”.
• Let us know if you have any suggestions or cause for complaint as soon as possible.
• Let us know when we have done well.