Our Practice Charter We undertake to: Treat you with respect and courtesy at all times. Provide you with advice and treatment in a timely manner. Help you make decisions about your health by treating you as an equal. Discuss what treatment is available and refer you on to other experts where necessary. Act as your advocate and guide through health and social services. Maintain confidentiality in what we discuss and the records we keep on your behalf. Keep up to date with developments in health care by continuing to learn. In return we ask you to: Keep your appointment, or let us know as soon as possible if you can”t. Only use the out-of-hours services in an emergency. Be nice to our staff! They do their best for you and respond very well to “please” and “thank you”. Let us know if you have any suggestions or cause for complaint as soon as possible. Let us know when we have done well.