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How we Protect Your Confidential InformationBlue_Locked_Folder

Any organisation that processes your personal data in the IOM must do so in accordance with the Data Protection Act 2002 and its Eight Data Protection Principles. In summary these are:
Personal data must be

  1. Used fairly and lawfully
  2. Used for specific and lawful purposes, in a manner that is compatible with those purposes
  3. Adequate, relevant and not excessive
  4. Accurate and where necessary kept up to date
  5. Kept for no longer than necessary
  6. Used in accordance with the rights of individuals under the Act
  7. Kept secure to avoid unauthorised or unlawful use, accidental loss, or damage
    Personal data must not be
  8. Transferred to another country unless that country has an adequate level of protection.

Information that we keep about you will be held on computer (with some ‘old’ paper notes) securely and in accordance with the above principles.

What this means is that we can’t (and don’t) tell anyone anything about you without your permission.  Sometimes this can seem bureaucratic and unhelpful, but it is designed to protect everyone.  The only exceptions that we can make to this would be where a child is under the age of 16 or if someone has a legal right to information about someone else, for example an enduring power of attorney because a person is not capable of looking after their own affairs.  The occasions which come up most in the surgery, where people are hurt and dismayed because we can’t tell them details about someone else include:

  • Information (including test results) about an elderly parent who is in their ‘right mind’;
  • Information about a ‘child’ who is over 16;
  • Collecting insurance forms for someone else which contain personal information about them.
  • The outcome of tests and examinations for husbands/wives.
  • We can’t even say if your husband/wife is currently in with the doctor as they might not want you to know they had been to see us.   

Please don’t take offence if we won’t disclose the information you want to know, it’s not meant personally.  If your loved one is happy for you to get information on their behalf, for example test results over the phone, the simplest solution is for them to let us have written permission to do so.  If we have that on file, there is no problem.  


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